At Alura Wellness Spa, we value your time and are committed to providing an exceptional wellness experience. In order to best serve all of our clients, we have established the following cancellation and rescheduling policy:

Appointment Cancellations & Rescheduling

We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations with less than 24 hours' notice may result in a late cancellation fee.

• No-shows will be charged 100% of the scheduled service fee.

How to Cancel or Reschedule

You may cancel or reschedule your appointment by:

• Calling our front desk at 509-385-5883

• Messaging us through your client portal or booking app

• Emailing info@alura-wellness-spa.com

Late Arrivals

If you arrive more than 15 minutes late, we may need to shorten or reschedule your service to avoid delays for other clients. In such cases, the full service fee may still apply.

Membership & Package Appointments

Cancellations under 24 hours for services booked as part of a membership or package may result in that session being forfeited.

Why We Have This Policy

We dedicate time and resources to prepare for your visit. Late cancellations or no-shows impact both our team and other clients who may be waiting for an opening.

We appreciate your understanding and cooperation in honoring our time together.